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FAQ

Answers to most common questions about products, orders, shipments, and payments.
EXPLORE RANGE
Happy Bits Socks
What is the Minimum Amount of Bamboo Used in Your Socks? Plus

At Happy Bits we try to use as much bamboo as possible, but sometimes this can be challenging. However, we do use a minimum of 70% bamboo going up to 80%+ (depending on the style of socks).

How to Wash and Take care of my bamboo socks? Plus
Can Bamboo socks be worn with any footwear? Plus

Yes, absolutely. However, wearing our normal range of bamboo socks with sports trainers during intense activity can make your socks bobble more than usual.

Do They Come in Kids Sizes? Plus

Unfortunately no. But our smallest size (4-7) does cover children 12 years and over. So teenagers can be kitted out in them.

What makes Happy Bits bamboo socks better? Plus

So many things! Click here to find out

Where are Your Socks Designed and Manufactured? Plus

We are proudly British owned. Our socks are designed here in the UK and our socks are manufactured in Türkiye.

How Long Do Happy Bits Socks Last in Comparison to Other Socks? Plus

We rigorously tested our happy bits socks vs competitors using bamboo and other materials over a 6 month period and found our socks outlasted all other brands. Our socks did bobble more than 2 of our competitors however this was due to the high amount of bamboo used in our socks. The 2 competitors were using 45% and 55% bamboo only against Our 75%. The designes on the socks were intact and there was no holes and significant signs of wear unlike other socks tested.


For more on how we test our socks follow the link to our sock guide

Orders
Can i make changes to my order or cancel my order after its been placed?  Plus

Absolutely! We understand that plans can change so you will need to contact us as quick as possible so we can do our best to try change your order before it’s too late. 

Missing a product or have the wrong product?  Plus

Were sorry you have a product missing or the wrong product. Get in touch with us as soon as possible and we will try to resolve this for you. 

My purchase is damaged? Plus

If your product arrives damaged, don’t worry! We’ve got you covered. Simply reach out to our customer support team with details and photos of the damage, and we’ll swiftly get back to you to help resolve your problem.

No email confirmation for my order?  Plus

After placing your order, you’ll receive an email confirmation within a few hours. If you don’t see it in your inbox, please check your junk or spam folder. Still not there? Don’t hesitate to reach out to us, and we’ll ensure you have all the necessary information regarding your purchase.

Delivery 
How long does delivery take?  Plus

2-4 Business days

How much does delivery cost?  Plus

Our standard delivery is £2.99 and delivery is free if you spend £30 or more.

Delivery time and shipping to the EU?  Plus

EU shipping usually takes around 2 to 11 business days. Shipping to EU costs £14.99.

Delivery time and shipping outside the EU?  Plus

International delivery costs £23.99 and usually takes 3 to 17 business days.

What if my order has been delayed/or not arrived? Plus

If your order is delayed or hasn’t arrived on time, we understand your concern. Rest assured, we’re here to assist you in resolving the issue promptly.

Firstly, we recommend checking the tracking information provided in your order confirmation email to see if there are any updates on the delivery status. Sometimes, delays can occur due to unforeseen circumstances such as weather conditions or high shipping volumes.

If there are no updates or if you’re unable to track your package, please don’t hesitate to contact us directly. We’ll promptly investigate the matter and initiate communication with the courier company responsible for your delivery.

It’s important to note that while we do our best to ensure timely delivery, the courier service is a separate entity, and delays may occasionally happen beyond our control. Nevertheless, we’ll do everything within our power to communicate with the courier and track down your order to get it to you as soon as possible. 

Returns
What if i no longer want the order?  Plus

If you’ve had a change of heart and no longer want your order, we understand. You’re welcome to return it, however return shipping costs will have to be covered by you. Once we receive the item back in its original condition, we’ll process a refund for the purchase price minus the original delivery fee.

Extras
Do you offer gift wrapping or special packaging options? Plus

We've got funky gift boxes! Select the gift box size, pick out your top socks, add to your basket, and voilà, you've got a present fit for a sock-loving king or queen. Plus, each box comes with a little card and envelope, so you can write a note that'll knock their socks off! Click here to build your box.

Can I find matching sock sets for couples? Plus

We offer funky matching socks for couples, perfect for showing off your unity and style. Choose from a variety of fun patterns and designs that complement each other, making your bond even stronger from head to toe! Buy your matching socks here.

Are your socks designed to be eco-friendly or sustainable? Plus

Yes, absolutely! Our socks are crafted with eco-friendly materials and sustainable practices in mind. We’re committed to reducing our environmental footprint while still delivering high-quality, stylish socks that you’ll love wearing.

Are your socks ethically made, and do you support fair labour practices? Plus

We prioritise ethical manufacturing practices and ensure that our socks are made in facilities that uphold fair labour standards. We believe in treating everyone involved in the production process with respect and fairness.

Can I find socks suitable for people with specific health conditions, such as diabetes or circulation issues? Plus

Our diabetic socks are crafted with unique features to cater to the needs of individuals managing diabetes. They are designed with seamless toes and non-binding cuffs to prevent irritation and pressure points, which are crucial for diabetic foot care. Additionally, our diabetic socks offer ample cushioning and moisture-wicking properties to keep your feet dry and comfortable throughout the day. Click here to shop our diabetic range.

Do you provide educational resources or tips for maximising the benefits of your socks? Plus

We've got a sock-tacular guide filled with all the juicy secrets to sock success! From finding the perfect pair for every occasion to quirky care tips that'll make your socks last longer than a marathon runner, our guide has you covered. Get ready to dive into the sock-o-pedia and become a true sock expert! Click here to view our socks guide.